Healthcare Patient Support Specialist

2 months ago

Sebastian, Florida, United States Healogics Full time

At Healogics, we take pride in the significant impact our work has on patients' lives. We recognize that fulfilling roles require dedication, and we are devoted to providing our team with the support and compensation they deserve for their invaluable contributions.

As the leading provider of advanced wound care services in the United States, Healogics treats over 300,000 patients with chronic wounds each year across more than 600 locations. With an aging population, rising obesity and diabetes rates, and an increase in surgical procedures, the demand for specialized care for non-healing wounds is growing. Consequently, our organization is focused on delivering high-quality outcomes to as many patients as possible through our outpatient clinic partnerships.

The Patient Navigator plays a crucial role in managing various front office operations, ensuring the efficient functioning of a busy outpatient wound care center, and providing essential support to the WCC staff.

Key Responsibilities:

  • Collaborates with center leadership to optimize daily patient intake.
  • Engages in staff meetings to enhance key operations within the center.
  • Welcomes patients and visitors, directing calls to the appropriate personnel.
  • Handles all patient communication needs, including scheduling and appointment reminders, while coordinating with providers as per the care continuum model.
  • Collects and verifies patient insurance details, including pre-certifications and authorizations, and enters data into relevant systems.
  • Records and processes patient charges accurately.
  • Ensures charge verification and reconciliation as instructed, compiles monthly patient survey data, and prepares necessary documentation for providers.
  • Organizes new patient files, maintains existing records, and conducts regular checks for data accuracy and required signatures.
  • Coordinates and schedules ancillary testing with other departments.
  • Arranges transportation for patients as necessary.
  • Maintains office and medical supplies as required.
  • Performs additional duties as needed.
Qualifications:
  • High School Diploma or GED; Associate's degree is preferred.
  • At least two years of office administration experience, ideally in a healthcare setting; prior experience in medical coding is a plus.
Preferred Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service, interpersonal, and communication skills, both verbal and written.
  • Excellent organizational and time-management abilities.
  • Typing speed of 60 words per minute.
  • Basic mathematical skills.
  • Detail-oriented with a commitment to confidentiality.
  • Able to thrive in a fast-paced environment while managing multiple tasks.
  • Collaborative team player.
Physical Requirements:
  • Ability to remain in a stationary position for extended periods.
  • Prolonged viewing of computer screens.
  • Frequent keying on a computer.
  • Reading and communicating effectively.
  • Ability to lift and move items up to 75 pounds with assistance.
  • Repetitive motions and bending/stooping.
Work Environment:
  • Healthcare setting focused on patient care.
The hourly wage for this position typically ranges from $18.84 to $24.55, depending on qualifications such as education, experience, and geographical considerations.

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