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Experience Optimization Lead

2 months ago

Cary, North Carolina, United States Crescent Electric Supply Company Full time
Job Summary

Crescent Electric Supply Company is seeking a highly skilled Customer Experience Supervisor to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to optimize the customer experience and drive business growth.

Key Responsibilities
  • Develop and execute plans to improve customer satisfaction and loyalty
  • Lead and manage a team of Inside Sales representatives to achieve sales and customer service goals
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze data to inform business decisions and drive growth
  • Develop and implement training programs to enhance employee skills and knowledge
Requirements
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed business decisions
  • Experience in sales and customer service
  • Knowledge of electrical distribution and industry trends
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Us

Crescent Electric Supply Company is a leading distributor of electrical products and services. We are committed to providing exceptional customer service and supporting the growth and development of our employees.