Housekeeping Attendant
1 week ago
Position Overview: The Room Attendant plays a crucial role in maintaining the cleanliness and presentation of guest accommodations and communal areas, collaborating closely with the Housekeeping Management Team to uphold the highest standards of service and satisfaction.
Key Responsibilities:
- Uphold the commitment to exceptional service in all guest interactions, adhering to the Sonesta G.U.E.S.T. standards.
- Address guest inquiries and concerns promptly, ensuring all necessary actions are taken to achieve complete satisfaction.
- Perform cleaning and maintenance of designated rooms or areas following established protocols, which include tasks such as making beds, dusting surfaces, vacuuming, and sanitizing bathrooms.
- Potentially responsible for cleaning kitchen spaces, including appliances and dishware.
- Inform the supervisor upon completion of cleaning tasks to facilitate room availability for guests.
- Report any rooms that cannot be serviced according to established guidelines.
- When assigned to laundry duties, oversee laundry supplies and equipment, ensuring they are adequately stocked and functional.
- Operate laundry machines in accordance with hotel standards and manufacturer instructions.
- Inspect soiled linens for damage or stains, and manage the folding and storage of clean linens while reporting any damages to the supervisor.
- Strive to minimize waste of supplies and amenities throughout housekeeping operations.
- Assist with deep cleaning initiatives as needed.
- Report maintenance needs or safety hazards to the supervisor.
- Manage lost and found items according to established protocols.
- Foster teamwork and quality service through effective communication and collaboration with other shifts and departmental leadership.
- Ensure compliance with all applicable health and safety regulations.
Qualifications:
- Previous experience in housekeeping is preferred.
- Experience in the extended stay sector is advantageous.
- Proficiency in English is preferred; knowledge of additional languages is a plus.
- Basic literacy, numeracy, and communication skills are preferred.
- Ability to perform physical tasks, including standing, bending, and lifting items up to 75 pounds.
- Familiarity with commercial cleaning products is required.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
Compensation and Benefits:
- Competitive pay based on experience and qualifications.
- Comprehensive benefits package including medical, dental, and vision insurance, retirement plans, paid time off, and various employee discounts.
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