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Customer Service Ambassador

2 months ago

Yonkers, New York, United States Fine Line Vision Full time
About the Role

We are seeking a highly skilled and passionate Customer Service Representative to join our team at Fine Line Vision. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Interaction: Engage with customers to understand their needs and provide personalized solutions, ensuring a high level of satisfaction and loyalty.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively communicate their benefits and features to customers.
  • Record Keeping: Maintain accurate records of customer interactions, processed orders, and service schedules to ensure seamless communication and follow-up.
  • Team Leadership: Lead and mentor a team of Junior Customer Service Representatives to ensure they have the skills and knowledge needed to excel in their roles.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in customer service or a related field, such as hospitality or retail.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing situations.
  • Personal Qualities: Outgoing personality, passion for helping others, and a commitment to delivering exceptional customer experiences.
About Us

Fine Line Vision is a dynamic and collaborative company that values its employees and customers. We offer a supportive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.