Store Operations Manager

4 weeks ago


Trenton, New Jersey, United States TD Bank Group Full time
Job Summary

We are seeking an experienced Store Operations Manager to lead our team in delivering exceptional customer experiences and driving sales growth. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our store, including sales, customer service, and operational objectives.

Key Responsibilities
  • Lead a team of sales and customer service colleagues to achieve individual and store objectives
  • Provide day-to-day team leadership and work direction to ensure effective delivery of personalized and complex service and advice activities
  • Oversee the completion and quality of work, ensuring compliance with regulatory guidelines and bank policies
  • Develop and lead store operational excellence plans to drive efficiency and quality
  • Identify and mitigate risk, and proactively audit for adherence to compliance, policies, and procedures
Requirements
  • Undergraduate degree or equivalent experience
  • ~2+ years experience working with customers and/or sales in any capacity or equivalent
  • ~Sales and operational management skills
  • ~Ability to manage competing priorities
  • ~Proficient in Microsoft Office
  • ~Shows proficiency with expense management
  • ~Must maintain an active registration status with NMLS upon hire
About TD Bank Group

TD Bank Group is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and driving growth through innovation and excellence.



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