Store Associate

2 weeks ago

Ann Arbor, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will play a critical role in delivering exceptional customer service and driving sales growth in our retail stores.

Key Responsibilities
  • Provide excellent customer service by determining customer needs and presenting appropriate products and services.
  • Assist customers in person and over the phone by answering questions and providing product information.
  • Build trust relationships with wholesale and retail customers by understanding their needs and providing solutions.
  • Process sales transactions accurately and consistently with company policies and procedures.
  • Meet sales goals on a monthly, quarterly, and yearly basis by identifying opportunities and implementing effective sales strategies.
  • Maintain precise work order files and formulas to ensure accurate inventory management.
  • Pull products from the sales floor or warehouse as needed to meet customer demands.
  • Tint and mix products to customer specifications while maintaining high-quality standards.
  • Stock shelves and set up displays to create an attractive and inviting store environment.
  • Clean store equipment and maintain a clean and organized store.
  • Load and unload delivery trucks as needed to ensure timely delivery of products.
  • Assist in making deliveries as needed to meet customer demands.
  • Maintain in-stock and presentable condition assigned areas to ensure a positive customer experience.
  • Remain knowledgeable on products offered and discuss available options with customers.
  • Comply with inventory control procedures to ensure accurate inventory management.
  • Suggest ways to improve sales and customer satisfaction through effective sales strategies.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to delivering exceptional customer service and driving sales growth in our retail stores. As a Store Associate, you will play a critical role in helping us achieve our goals and delivering a positive customer experience.

We offer a competitive compensation package, including a starting wage of $15 per hour, and opportunities for career advancement. We are an equal employment opportunity employer and welcome applications from diverse candidates.

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