Luxury Retail Sales Professional
3 days ago
We are seeking a Senior Luxury Client Service Associate to join our team at the San Francisco Boutique. This is a key role in contributing to the store's business growth by achieving sales goals, providing excellent clienteling, and meeting KPI targets.
Key Responsibilities:- Client Centric Activities:
- Develop strong product knowledge
- Mastery of the Client Journey - sets a precedence and example to Client Advisors
- Create and maintain strong client relationships
- Engage with existing and prospect clients as per plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in all product categories and through every phase
- Foster development and retention of existing clients, recruitment of new and potential ones
- Engage clients through every selling opportunity - walk-in, private appointment, phone consignments
- Achieve above-average store sales and business KPIs in partnership and One-to-One appointment routine
- Merchandise and Visuals:
- Handle all sales and after-sales activities (boutique returns, end-of-season, customer returns, repairs, complaints)
- E nsure product maintenance, replenishment on the floor
- Know warehouse stock of all categories to ensure re-stocking shelves and maximize sales
- Respect administration and operations procedures
- Liaise with In-Store Visual to follow display guidelines; verify and report relevant information to store management
- Team:
- Mentor Client Advisors and new hires on Client Journey and product knowledge
- Proactively participate in team meetings and trainings by sharing best practices, sales objectives
- Operations:
- Understand company policies and procedures
- Follow loss prevention policies within company guidelines
- Ability to use POS system for client transactions
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