Desktop Support Specialist

2 weeks ago


Nokomis, Florida, United States TEKsystems Full time
Job Overview

As a Desktop Support Specialist, you will provide rotational support for our clinics with hands-on technical support and training.

This role requires the ability to monitor tickets, detect trends in technology issues, and work with the SD Corporate team to implement solutions.

You will be responsible for ensuring timely resolution to tickets, providing customer relationship management support, and driving customer satisfaction.

Key responsibilities include:

  • Providing technical support and training to clinics
  • Monitoring tickets and detecting trends in technology issues
  • Working with the SD Corporate team to implement solutions
  • Providing customer relationship management support
  • Driving customer satisfaction

Current tools and technologies in use include Manage Engine Desktop Central for imaging, Citrix, Imprivata, Global Protect VPN, and FreshService ticketing system.

Requirements include 2-5 years of corporate IT support experience, strong background with Active Directory and Office 365 support, and excellent customer service and communication skills.

This is an on-site position with approximately 20-25% travel.



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