Cardiovascular Field Service Engineer

2 months ago


Thousand Oaks, California, United States Philips Full time
Job Title: Cardiovascular Field Service Engineer

Join Philips, a leading health technology company, as a Cardiovascular Field Service Engineer in the Northridge, CA area. This home-based position will specialize in customer support and service delivery of Cardiovascular Imaging equipment in LA and Ventura counties.

Your Role:
  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
  • Travel across the specified geography is required, with occasional overnight stays and travel by air and/or train.
Requirements:
  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.
  • 5+ years of related experience is preferred in the medical device service field.
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
  • Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
  • Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
About Philips:

We are a health technology company dedicated to improving the lives of others. Our team is passionate about delivering exceptional customer service and support.

Learn more about our commitment to diversity and inclusion.

The hourly pay range for this position is $34.30 to $58.80 plus overtime eligible. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.



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