Insurance Customer Service Representative

4 weeks ago


Commerce City, Colorado, United States Judy Ahart - State Farm Agent Full time

As a key member of Judy Ahart State Farm Agency, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:
  • Establish and maintain strong customer relationships, ensuring timely follow-ups as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication to efficiently meet customer needs while driving business development.
Benefits:
  • Competitive salary plus commission/bonus structure
  • Unlimited paid time off (vacation and personal/sick days)
  • Opportunities for growth and advancement within the agency
  • Valuable career-building experience
Qualifications:
  • Dedication to customer service and a customer-centric approach
  • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs
  • Proactive problem-solving skills to ensure seamless customer experiences
  • Property and Casualty license (must be able to obtain)


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