ServiceNow Technical Lead
2 days ago
We are seeking a highly skilled ServiceNow Technical Lead to join our team at Diverse Lynx. As a key member of our IT department, you will be responsible for providing technical guidance and support for the implementation, integration, and development of ServiceNow solutions.
**Responsibilities:**
* Provide technical guidance to ServiceNow resources on implementation, integration, data transfer, support, and development, including enhancement requests.
* Develop and administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
* Guide the team in having the right level of details in design artifacts.
* Review design and code to ensure it aligns to customer expectation and follows industry standards.
* Apply good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
* Consult with business analysts and process leaders to develop appropriate technical solutions in ServiceNow.
* Follow up on outstanding development needs and provide timely status reports to the project manager.
* Advise on options, risk, and impacts on business/ITIL processes.
* Communicate technical problems and solutions to both technical and non-technical audiences.
**Requirements:**
* 10 to 12 years of experience in administration/implementation/configuration of an ITSM, ITOM solution in a medium to large organization.
* 7 to 10 years of experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM).
* Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, converting business requirements into technical solutions.
* Must have experience in integrating ServiceNow with other 3rd party systems or in-house tools developed by the customer's in-house team.
* Lead at least a couple of implementation projects in different ServiceNow core modules and one complete implementation lifecycle for ServiceNow.
* Experience in supporting production systems.
* Liaise with end-users to address their queries swiftly.
* Must be able to document the work done and create handover documents to the service management team.
* Must be hands-on in ITSM and ITOM.
* Adept in creating reports as per the requirement. Performance analytics included.
* Certifications - Certified Application Developer, Certified Implementation Specialist - ITSM.
**What We Offer:**
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* Competitive salary and benefits package.
If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your application.
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