Desktop Support Specialist
1 month ago
Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.
We are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate support to end-users within our desktop computing environment.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner.
- Accept and deliver all service calls assigned within the established service level agreement for each client.
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Complete real-time reporting of all calls as documented in established policies and guidelines.
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client.
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements.
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis.
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution.
- Additional requirements may exist if the offer of employment is extended.
- Proven analytical, troubleshooting and problem-solving skills.
IT Skills and Experience:
- Windows 7 & 10, MS Office 2010/2013/2016/365.
- Ability to communicate regarding technical issues with clients.
- Ability to drive to client locations.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background.
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
In-depth knowledge of:
- Hands on experience in Networking.
- Knowledge about Data Centre.
- Windows OS (e.g. XP, Vista, Windows 7, 10).
- Microsoft Office applications.
- Active Directory.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices.
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off-hours and weekends when required for projects or emergency support.
IT Qualifications:
At least two of the following:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
Experience in a similar role:
- 1-2 years of relevant experience.
- Ready to travel 10-20 Miles as per the requirement.
What next?
If you are looking for a challenging role in your career and wish to apply for this position, please forward your resume to the relevant contact.
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