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Technical Support Specialist

1 month ago

Benton Harbor, Michigan, United States Pomeroy Technologies Full time
Job Summary:

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Pomeroy Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with desktop PCs, hardware, and software.
  • Collaborate with internal teams to resolve technical issues and improve system performance.
  • Participate in training and development programs to stay up-to-date with the latest technologies and best practices.
  • Maintain accurate records of technical issues and resolutions.

Requirements:
  • Associate's degree in MIS, IT, or related field.
  • 2-4 years of experience in technical support and hardware troubleshooting.
  • Strong knowledge of desktop PCs, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications:
  • Microsoft Server Build Design and Automation in Physical and Virtual Environments.
  • Active Directory GPO Integration into Server Builds.
  • Citrix XPe/4.5 Design, Administration, and Management.
  • Integration with Network Security Requirements for Windows Systems.
  • Windows Servers 2000, 2003, 2008, etc.

Why Join Our Team:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.