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Operations Director

2 months ago

Orlando, Florida, United States Marriott International Inc Full time
Job Summary

As an Operations Manager at Marriott International Inc, you will play a crucial role in supporting the successful execution of all operations in the hotel operations departments. This includes Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary objective will be to manage staff, improve guest and employee satisfaction, and maximize the financial performance of the department.

Key Responsibilities
  • Supporting Operations Team
    • Translate departmental goals to the team to ensure guest tracking and productivity.
    • Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on strengths.
    • Assist in ensuring the team has the capabilities to meet expectations.
    • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
    • Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
  • Supporting Property Operations Function(s)
    • Follow property-specific second effort and recovery plan.
    • Publish all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
    • Take proactive approaches when dealing with employee concerns.
    • Extend professionalism and courtesy to employees at all times.
    • Communicate/updates all goals and results with employees.
    • Meet semiannually with staff on a one-to-one basis.
    • Assist/teach the team scheduling against guest and hours/occupied room goals.
    • Perform hourly job functions as needed.
  • Managing and Monitoring Activities that Affect the Guest Experience
    • Provide excellent customer service by being readily available/approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.
    • Extend professionalism and courtesy to guests at all times.
    • Respond timely to customer service department requests.
    • Ensure all team members meet or exceed all hospitality requirements.
  • Assisting in Managing Profitability
    • Assist in performing required annual Quality audit with GM & RD.
    • Ensure a viable key control program is in place.
    • Understand financial statements, sales, and activity reports, and other performance data.
  • Conducting Human Resources Activities
    • Interviews and assists in making hiring decisions.
    • Receives hiring recommendations from team supervisors.
    • Ensures orientations for new team members are thorough and completed in a timely fashion.
Benefits

As an Operations Manager at Marriott International Inc, you will be eligible for a competitive salary range of $28.85 to $35.10, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.