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Patient Services Coordinator

2 months ago

Mount Vernon, Washington, United States Skagit Regional Health Full time
Job Summary

At Skagit Regional Health, we are committed to delivering exceptional patient care and service. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the highest level of care and attention.

Key Responsibilities
  • Answer incoming calls and schedule appointments for Skagit Regional Clinics
  • Accurately schedule or reschedule appointments according to practice guidelines and established protocols
  • Perform new patient pre-registration and verify patient identity, demographics, insurance, and other required data
  • Verify insurance eligibility and ensure accurate new patient packets are mailed or emailed at time of scheduling
  • Utilize current EHR to document and task messages to the appropriate practice
  • Respond to patient portal requests in a timely manner and document messages
  • Assist callers with locating primary care or specialty providers and provide referrals within the Skagit Regional Health system
Requirements
  • High School diploma or GED required
  • Minimum one year of experience in a healthcare setting, including registration, scheduling, and insurance verification preferred
  • Effective verbal, written, and interpersonal communication skills required
  • Ability to prioritize workload and handle conflict in a professional manner
Benefits

Skagit Regional Health offers a comprehensive benefit package, including medical, dental, vision, 457b/401a (retirement), long-term disability, and paid time off to all employees holding an FTE of 20 or more hours per week.