Customer Care Professional
1 week ago
Cabinets.com is a rapidly growing e-commerce company specializing in high-quality kitchen cabinets. We value our customers and strive to provide exceptional products and services.
Job Summary
We are seeking a skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Duties and Responsibilities
- Respond to customer inquiries via phone, email, and online chat
- Resolve customer complaints and issues in a professional and timely manner
- Collaborate with internal teams to ensure seamless customer experiences
- Conduct research to resolve complex customer issues
- Communicate effectively with customers through various channels
- Escalate complex issues to management as needed
Requirements
- Associate Degree or 2 years college preferred
- Minimum 3+ years experience in a customer-facing, customer service position
- MUST be detail-oriented and able to multi-task
- Excellent interpersonal and communication skills with a positive attitude
- Comfortable in a fast-paced environment and able to handle multiple tasks simultaneously; work under tight deadlines
- Technology: we require the ability to operate telephones, smartphones, tablets, printers, desktop and laptop computers and all associated software programs including word, excel, internet and database applications, and database management. The right fit will be tech savvy and highly computer literate
- Experience with Salesforce preferred
- Bi-lingual, English/Spanish is a plus
Benefits and Compensation
- Competitive salary range of $18.50 - $20.00 per hour
- Comprehensive benefits package, including paid time off, holiday pay, 401(k), medical/dental/vision and life insurance opportunities
- Flexible work schedule with the option to work from home and maintain a designated workspace
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