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Fire Service Technician IV
2 months ago
We are seeking a highly skilled Fire Service Technician IV to join our team at Johnson Controls International. As a key member of our team, you will be responsible for providing top-notch service and support to our customers.
Key Responsibilities
* Receive service calls from our Service Resource Center and diagnose problems with electronic fire alarm systems and other related building system products
* Perform service and repairs on fire alarm systems and other related building system products at customer sites
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, and other resources to repair equipment
* Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
* Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals
* Exhibit excellent customer service skills and communicate effectively with customers and district staff to ensure customer satisfaction
* Complete Service Acknowledgements with proper coding through communication devices and obtain customer signature upon completed service call assignment
* Participate in a scheduled On-call rotation and help train or mentor others on the service team
Requirements
* 5+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
* Valid Fire Alarm License
* Experience in reading and interpreting blueprints, submittals, and operational/product manuals
* High School Diploma or equivalent
* Ability to follow verbal and written instructions
* Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
* Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet
* Ability to work flexible hours, including weekends, to meet customer requirements
* Overnight travel may be required
* Demonstrate a high level of customer service
* Maintain truck inventory to ensure timely response to customer needs
* Ability to adhere to, implement, and follow safety guidelines and procedures
* Strong organizational skills, positive attitude, and ability to learn quickly
* Possess a valid driver's license and driving record that meets company requirements
* Able to pass a pre-employment background and drug test
* Retain any licenses that are required by National, State, and Local codes
* Completion of SimplexGrinnell 4120 Network training within 12 months
Preferred
* NICET Level II certification strongly preferred
About Johnson Controls International
Johnson Controls International is an equal employment opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
Equal Employment Opportunity
Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
Accommodations
If you are an individual with a disability and require an accommodation during the application process, please visit our website for more information.
