Customer Service Representative
10 hours ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum satisfaction and loyalty.
Key Responsibilities:- Provide excellent customer service, responding to customer inquiries and resolving concerns in a timely and professional manner.
- Work closely with wholesale and retail customers to determine their needs and provide personalized solutions.
- Stay up-to-date with product features, benefits, and applications to provide expert advice and recommendations.
- Maintain a high level of product knowledge and visual standards to ensure a positive customer experience.
- Meet or exceed sales goals, while consistently delivering exceptional customer service.
- Must be at least 18 years old.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one year of experience in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Ability to read, write, comprehend, and communicate in more than one language.
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