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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Retail Store Consultant. As a key member of our team, you will be responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs, and providing solutions to meet their requirements.
Key Responsibilities- Provide expert knowledge in all areas of the Store's business, including print, signs & graphics, and shipping.
- Take orders, coordinate activities in the Store, and provide pricing and product information to customers.
- Recommend appropriate FedEx Office products and services to meet customer needs.
- Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, and manage the production queue and output.
- Manage complex projects, retail supply, and complete assigned tasks based on priority.
- Follow instructions of supervisors and assist other team members in performing store functions.
- Assist in the training of store team members.
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
- High school diploma or equivalent education.
- 6+ months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand during entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment, under substantial pressure.
- Pay Transparency:
- Pay:
- Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
We are an equal opportunity employer and prohibit discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
We will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
