Torrance HR Expert
4 days ago
Torrance-based Kelly Services is seeking an experienced Torrance HR Expert to join our team. As an HR Expert, you will be responsible for providing exceptional customer service and support to clients.
Job DescriptionThe ideal candidate will have excellent communication skills, both verbal and written, and be able to manage live chat interactions effectively. You will also possess experience working with contact center technology and HR Information Systems (HRIS).
Key Responsibilities:
- Responding to and resolving HR-related inquiries via telephone, live chat, and the HR Connect Portal
- Documenting all team member inquiries and their resolutions in the HR Contact Center case management system (ServiceNow)
- Meeting and exceeding Key Performance Indicators (KPIs) such as customer satisfaction and first call resolution
About Us:
Kelly Services is a company that provides innovative solutions for businesses and individuals alike. We strive to reach our full potential so we can help our clients maximize theirs.
What We Offer:
- A competitive salary of $24-26 per hour
- The flexibility to work up to 100% remote after training
- A supportive team that values excellent associate experiences and professional growth
Requirements:
- Excellent communication skills, both verbal and written
- Experience working with contact center technology and HR Information Systems (HRIS)
- Knowledgeable about various HR processes and can analyze data to identify issues and suggest improvements
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