Optical Retail Advisor

4 weeks ago


Merritt Island FL, United States EssilorLuxottica Full time

Job Summary

The Eye Care Advisor role at EssilorLuxottica is a dynamic position that requires a strong passion for delivering exceptional customer service and a commitment to providing high-quality optometric care. As an Eye Care Advisor, you will be responsible for creating a seamless patient experience by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly linking the doctor and retail functions together.

Main Responsibilities

  • Deliver exceptional customer service by greeting customers without delay, answering the telephone in a friendly and courteous manner, and explaining all required paperwork, tests, products, and services.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
  • Perform work accurately and thoroughly despite time pressure and customer volume, identifying situations involving unsatisfied customers and acting quickly for resolution.
  • Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details, and accurately operate the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
  • Maintain a safe working environment for all associates/patients and respond quickly to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Requirements

  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise

Preferred Qualifications

  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills

EssilorLuxottica offers a competitive compensation package, including a first-class total rewards package, benefits, and employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.



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