Optical Retail Specialist

4 weeks ago


Merritt Island, United States EssilorLuxottica Full time
Job Summary

As an Eye Care Professional at EssilorLuxottica, you will play a key role in delivering exceptional value to our customers by providing the highest quality optometric care. You will be responsible for creating a seamless patient experience, ensuring flawless execution of our brand story, and linking the doctor and retail functions together.

Main Responsibilities

Greet customers promptly and provide a friendly and courteous service
Explain all required paperwork, tests, products, and services to customers
Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers and patients
Perform work accurately and thoroughly despite time pressure and customer volume
Identify situations involving unsatisfied customers and act quickly for resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Place contact lens orders, process shipments, and properly submit invoices for payment
Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail

Requirements

High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem-solving ability
Familiarity with cash register, computers, and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise

Preferred Qualifications

Previous experience in customer service, retail, and/or optical
Strong interpersonal skills

EssilorLuxottica offers a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. We are an Equal Opportunity Employer and welcome applications from all qualified candidates. Please note that we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

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