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Customer Experience Representative

2 months ago

Pflugerville, Texas, United States Erickson Sullivan - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Erickson Sullivan - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer service and promoting our insurance and financial services products.

Responsibilities
  • Customer Relationship Building: Forge lasting relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Product Promotion: Employ a customer-centric approach to promote our insurance and financial services products, empowering customers to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing our products and services to meet diverse customer needs.
Benefits
  • Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities.
  • Flexible Work Arrangements: Work in a dynamic team environment with flexible hours.
  • Professional Development: Receive training and development opportunities to enhance your skills and advance your career.
  • Abundant Opportunities: Explore career advancement opportunities within our agency.
Requirements
  • Marketing Savvy: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Possess exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • People-Centric Mindset: Exhibit a people-centric mindset with a keen eye for detail.
  • Problem-Solving: Demonstrate proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Show proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: Thrive in a dynamic team environment with a collaborative spirit.