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Customer Service Representative

2 months ago

Texarkana, Arkansas, United States GPM Investments LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Sales Floor Management: Maintain a clean and organized store environment, restock shelves, and ensure that the sales floor is visually appealing.
  • Cash Handling: Accurately process customer transactions, handle cash, credit card transactions, and operate a point-of-sale system.
  • Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, increasing sales and enhancing the customer experience.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive and productive work environment, and provide support to colleagues as needed.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
Benefits

We offer a competitive compensation package, including a weekly pay rate of $11.00, paid time off, and a retirement savings plan with a 6% match. We are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.