Family Support Specialist

1 day ago

Austin, Texas, United States Hand to Hold Full time
Job Title: Family Support Specialist/NICU

Hand to Hold is a national non-profit organization that provides compassionate support to NICU and bereaved parents. We are seeking a Family Support Specialist to join our team in Austin, TX.

Job Summary:

The Family Support Specialist will provide peer psycho-social support and education to NICU families, in partnership with hospital staff. This includes visiting families at the bedside, facilitating support groups, and distributing resources.

Key Responsibilities:
  • Provide bedside support and encouragement to families during their NICU stay.
  • Identify and provide timely and effective peer psycho-social support and interventions for families.
  • Disburses Hand to Hold resources and NICU Milestone beads to parents and families.
  • Plans, prepares for, and facilitates in-person support groups using Hand to Hold's custom support group curriculum.
  • Provides bereavement resources and support for families who have experienced a loss in the NICU.
  • Transports materials required in the NICU from Hand to Hold's office, or other locations, as needed.
  • Helps families identify and access medical and therapeutic services in their community.
  • Serves as liaison between Hand to Hold and hospital NICU staff.
  • Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.
Requirements:
  • Bachelor's degree or equivalent professional work experience required.
  • Personal experience with a child or grandchild in the NICU/PICU or a bereavement experience is required.
  • Certification in peer support by the State of Texas, or willingness to complete peer support training within the first 90 days.
  • Proof of vaccinations and other supporting documentation for hospital credentialing processes.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area.
  • Ability to provide culturally competent support and education in English to diverse groups of people.
  • Bilingual in English and Spanish is preferred but not required.
  • Work or internship experience in health care, early childhood intervention, or maternal health care programs.
  • Experience working with children and families, including those with disabilities.
  • Willingness to learn and apply best practices in health literacy and medical education.
  • Willingness to learn and abide by best practices in peer support.
  • Ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Demonstrated competence with a variety of office tools, including virtual communication and meetings, time scheduling, video conferencing, organizational and project management, and CRM technology.
Additional Information:
  • Open to applicants in the Austin, Texas, metropolitan area.
  • Part-time, Non-exempt hourly position.
  • Estimated at hours per week.
  • Compensation: $21/hour.
  • Hand to Hold is not currently able to offer part-time employee health insurance or benefits.
  • Paid time off is offered plus three Office Holidays: New Year's, Thanksgiving, and Christmas Day) after the employee introductory period.

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