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Enrollment Associate III
2 months ago
We are seeking a highly skilled and detail-oriented Enrollment Associate III - Testing to join our team at Henry Ford College. As a front-line representative of the testing office, you will be responsible for handling a high volume of in-person and electronic contact with customers and/or staff daily.
Key Responsibilities- Communicate effectively with customers and staff regarding assessment/course placement/testing process information and procedures.
- Analyze and verify candidates' placement scores and needs.
- Ensure proper procedures are followed for students who are testing.
- Enforce all student testing policies.
- Administer lockers as needed and collaborate with facilities to ensure lockers are functioning correctly.
- Verify time limits and use of approved instructional materials/aids during the examination process.
- Assist students by providing test results in accordance with sponsors'/vendors' policies and procedures.
- Actively observe candidates while testing to ensure cheating does not occur.
- Trouble-shoot end-user computer issues.
- Complete incident reports per policies and procedures.
- Assist candidates with accessing computerized exams by providing basic log-in assistance.
- Comply with various test center procedures and requirements as specified by each test vendor/sponsor.
- Address testing problems and discrepancies with examinees, testing staff, and/or the testing company.
- Maintain and update specialized computer software to support testing program functions.
- Monitor and troubleshoot test score import processes for accuracy.
- Data enter test scores, ensuring accuracy.
- Perform test score import processes.
- Ensure that test security standards are upheld.
- Ensure that the confidentiality of all testing records is maintained.
- Supervise the administration of certain tests for students with disabilities.
- Collaborate with and provide consultation regarding testing to appropriate HFC departments.
- Process all required documents needed to carry out the testing program.
- Organize and carry out procedures related to hybrid course testing.
- Proctor course placement, midterm, final, and other exams for hybrid courses as well as other specialized tests.
- Associate degree from an accredited institution or a combination of education and relevant experience.
- One year of related work experience in customer service or post-secondary enrollment services or student affairs office.
- Strong organizational skills with the ability to recognize and follow through on priorities in a timely manner.
- Strong computer/technology skills with proficiency in Microsoft Office 365.
- Ability to use good judgment in handling office matters in a confidential and discrete manner.
- Engaging personality in meeting the public by telephone and in the office.
- Ability to work cooperatively with others in a team environment.
- Strong interpersonal skills.
- Strong oral communication skills.
- Critical thinking ability; decision-making ability.
- Ability to meet proctor guidelines/requirements set by individual testing companies.
- High degree of tact and poise serving on the front line, representing the College at all times.
- Understanding of and commitment to HFC Mission, Vision, Values and the HFC Strategic Plan.
- Bachelor's degree.
- Experience using Ellucian Colleague.
- Experience working in a community college setting.
- Experience working with Image Now (imaging software).
Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.
We offer a range of benefits, including employee assistance program, 403B and 457B saving and retirement plans, vacation time/PTO, holidays, tuition waiver, comprehensive medical insurance, employer-paid vision and dental, long/short term disability, flex spending and health saving accounts, and professional development opportunities.
