Support Specialist

3 weeks ago


Santee, United States Lose Design Full time
Job Description

Lose Design is a multi-disciplinary design firm that creates spaces for life. We are looking for a Support Specialist - Customer Engagement to join our team.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:

  • Manage customer enquiries and respond to their queries
  • Provide job progress updates to customers and schedule work accordingly
  • Participate in individual and team training meetings to stay up-to-date on policy and product knowledge
  • Keep track of customer accounts and update databases as necessary
  • Follow up with customers to ensure their satisfaction

Requirements:

  • High school diploma or equivalent
  • Previous experience in a customer-facing role
  • Excellent written and verbal skills
  • Proficient in office software and technology
  • Ability to work as part of a team

Compensation:

  • $30.50 hourly rate
  • Ongoing career development opportunities
  • Generous holiday package
  • Pension scheme
  • Paid time off (PTO)
  • 401(k) fixed contribution
  • Life insurance


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