Support Specialist
3 weeks ago
Lose Design is a multi-disciplinary design firm that creates spaces for life. We are looking for a Support Specialist - Customer Engagement to join our team.
The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Responsibilities:
- Manage customer enquiries and respond to their queries
- Provide job progress updates to customers and schedule work accordingly
- Participate in individual and team training meetings to stay up-to-date on policy and product knowledge
- Keep track of customer accounts and update databases as necessary
- Follow up with customers to ensure their satisfaction
Requirements:
- High school diploma or equivalent
- Previous experience in a customer-facing role
- Excellent written and verbal skills
- Proficient in office software and technology
- Ability to work as part of a team
Compensation:
- $30.50 hourly rate
- Ongoing career development opportunities
- Generous holiday package
- Pension scheme
- Paid time off (PTO)
- 401(k) fixed contribution
- Life insurance
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