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Customer Experience Coordinator

2 months ago

Lewisville, Texas, United States Denton County Transportation Authority Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Coordinator at the Denton County Transportation Authority. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Provide courteous, friendly, and accurate service to customers at all times, responding to their inquiries, and resolving their issues in a timely and professional manner.
  • Service Delivery: Assist customers with trip planning, provide information on our services, and ensure that they have a positive experience with our agency.
  • Communication: Communicate effectively with customers, employees, and management, using clear and concise language, and responding to their needs in a timely manner.
  • Problem-Solving: Identify and resolve customer complaints, comments, and commendations, and escalate issues to management as necessary.
  • Administrative Tasks: Perform daily administrative functions, including data entry, record-keeping, and other tasks as assigned.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: Three years of customer service experience required, with at least one year of cash handling experience.
  • Skills: Strong customer service skills, ability to work nights and weekends, and proficiency in using computer equipment and software.
Essential Knowledge & Skills
  • Customer Service: Strong customer service skills, with the ability to communicate effectively and resolve customer complaints.
  • Communication: Ability to communicate effectively in both written and spoken form, using clear and concise language.
  • Problem-Solving: Ability to identify and resolve customer complaints, comments, and commendations.
  • Administrative Tasks: Ability to perform daily administrative functions, including data entry and record-keeping.
Physical Activities

Physical activity includes, but is not limited to: sitting at a desk for long periods of time, using computer equipment, and communicating with customers and employees.