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Quality Assurance Performance Educator

2 months ago

Tulsa, Oklahoma, United States Dynamic Workforce Solutions Full time
Job Overview

Position Title: Quality Assurance Performance Educator

Employment Type: Full-time, Non-Exempt

Salary Range: $48,000 - $52,000


EXCEPTIONAL CUSTOMER SERVICE EXPERIENCE REQUIRED

About Dynamic Workforce Solutions

Dynamic Workforce Solutions (DWFS) collaborates with governmental and local organizations to deliver services that provide the communities we serve with dependable workforce development and training solutions, resulting in skilled, well-prepared individuals for future employment opportunities. Our innovative service delivery model, enthusiasm for our mission, and dedication to continuous quality improvement have led to over thirty years of outstanding achievements.

Our team members feel they are part of something much larger than just a job. We are committed to providing Exceptional Customer Service to ensure remarkable outcomes for the individuals and businesses we support.

Your Contribution


If you have a passion for statistical analysis and research, this role will allow you to influence our daily operations by analyzing workforce activities and submissions to guarantee compliance with contract stipulations. You will have the chance to enhance staff training and development by utilizing statistical data and effectively communicating your insights and recommendations.

Your Duties

  • Conduct quality assessments through statistical sampling, auditing, and observing ongoing work to evaluate adherence to policies and contract requirements.
  • Identify, review, and establish a plan for the regular monitoring of necessary data.
  • Review client eligibility and financial requests as applicable.
  • Oversee files, reports, and payment requests submitted by staff to ensure compliance with relevant regulations.
  • Document staff performance metrics, including client enrollment and financial requests, and recommend coaching or training as needed.
  • Prepare monitoring documents and reports to facilitate performance improvement efforts.
  • Effectively communicate data findings to make constructive recommendations for enhancing staff competencies.
  • Coordinate with management and team leads to schedule ongoing training sessions for staff as necessary.
  • Develop and implement training programs for all employees in various formats, including materials such as texts, handouts, and assessment tools.
  • Review operational procedures to ensure compliance and provide technical support to center staff in process and quality enhancement.
  • Maintain accurate records, including training schedules, attendance logs, and evaluation results.
  • Update and manage document control systems.

Qualifications

Education: Bachelor’s Degree from an accredited institution or equivalent experience.

Experience: Minimum of two years of relevant work experience. Familiarity with WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and applicable local Workforce Service programs is required. Knowledge of relevant federal, state, and local laws and regulations is essential. Experience with state data systems is preferred.

Skills and Abilities: Strong data entry skills and proficiency in Microsoft Office applications are required, along with the ability to utilize various software for correspondence, reporting, statistical analysis, and database access. Excellent communication skills, both written and verbal, are essential. Ability to thrive in a fast-paced team environment and work independently with minimal supervision. Strong interpersonal skills and a customer-service focus are crucial.

Additional Requirements: A valid driver's license and adequate vehicle insurance coverage are necessary.

Embracing Dynamic Values

  • We believe that every role is significant and that every customer, both internal and external, should feel empowered to excel. Dynamic Workforce Solutions is a place where passion aligns with purpose, resulting in excellence.

Diversity is fundamental to our operations. It fuels our team's commitment to serving individuals and communities striving to build a stronger workforce. We aim to foster a work environment that grants all team members equal access to information, development, and opportunities. Our dedication to diversity and inclusion is deeply rooted in our core values and commitment to Exceptional Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thought processes, and backgrounds enrich our work environment. Such diversity enhances our ability to connect with the workforce development needs of the communities we serve. We believe that attracting, developing, and retaining a workforce that reflects the diversity of our customers is vital to our success.