Operations Manager
2 months ago
The Flamingo Bowl is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our bowling center, ensuring exceptional customer service, and driving business growth.
Key Responsibilities- Customer Service: Deliver exceptional customer service through the execution of Flamingo Bowl Service Standards, proactively building customer relations, and addressing and resolving customer complaints.
- Operational Execution: Continuously improve operational execution through attention to detail and adherence to the Flamingo Bowl Operating Standards, capitalizing business opportunities in the market area by executing company marketing strategies to drive sales in league, open, and managed play bowling.
- League Business Development: Develop and maintain league business through effective relationships with league bowlers/officers, adherence to league formats, distribution of announcements of league activities, and the management of other related administrative duties.
- Financial Management: Review financial reports with the General Manager and help develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
- Staff Management: Recruit, hire, train, and schedule hourly center staff as part of team management and development responsibilities, lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Employee Relations: Promote positive employee relations, including effective delegation of duties, fostering high staff morale, collaborating successfully with the entire management team, upholding Flamingo Bowl Operating Standards, and execution of the Performance Management process.
- Compliance and Safety: Ensure compliance with all applicable occupational, health, and safety regulations and laws, create an environment where safety comes first, and all employees strictly adhere to Flamingo Bowl Operating Standards.
- Center Maintenance: Ensure total center and parking lot conditions meet or exceed company standards for repair and cleanliness.
- Possesses a strong sense of customer service and interpersonal skills, including high integrity, and respect for all individuals (customers, vendors, and employees).
- Solid communication skills.
- Strong critical and analytical thinking skills.
- Appreciation of diversity (thought, ethnicity, gender, etc.).
- Must also have flexibility with scheduling to support the business as extended workdays are a frequent occurrence, as are nights, weekends, and holidays.
- Thorough working knowledge of POS register systems; experience utilizing word-processing, spreadsheets, inventory, internet, and related PC-based systems.
- Basic business math and accounting skills are needed, as well as strong analytical/decision-making skills.
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Operations Manager
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