Spa Operations Coordinator

2 weeks ago


Truckee, California, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Spa Operations Coordinator to join our team at The Ritz-Carlton Lake Tahoe. As a key member of our spa team, you will be responsible for ensuring seamless guest experiences through efficient scheduling, communication, and service delivery.

Key Responsibilities:
  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Confirm scheduled services with guests and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Resolve scheduling issues as needed by working with supervisor/manager.
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services.
  • Stock and maintain retail sales items and promote the sale of retail items and additional spa services.
  • Maintain knowledge of spa services and amenities.
  • Maintain knowledge of current trends within the spa industry.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Communicate housekeeping, engineering and maintenance needs to the relevant departments.
Requirements:
  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • None
Benefits:
  • $21.22 to $21.22 per hour.
  • Health care benefits.
  • Flexible spending accounts.
  • 401(k) plan.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.
  • Other life and work wellness benefits.


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