Customer Service Ambassador
6 days ago
Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Service Advisor to join our team at AAA NCNU.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, where you'll play a critical role in ensuring our members receive outstanding service. As a Service Advisor, you'll be responsible for scheduling work, preparing estimates, assigning tasks to technicians, ordering parts, and coordinating other service activities.
You'll work closely with our customers to understand their needs, provide clear explanations of services and charges, and ensure accurate completion timelines. Your strong communication skills and attention to detail will be essential in maintaining high levels of customer satisfaction.
Key Responsibilities- Interact with members to determine their perceived auto repair needs and meet their expectations of great customer service.
- Accurately document repairs, diagnostic, and maintenance work into shop management systems.
- Sources and estimates all needed parts for repairs to customer vehicles.
- Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance (safety, economy, longevity, etc.).
- Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction.
We offer a competitive salary of $49,440, plus an incentive plan that includes commissions and/or piece rate bonuses. Most employees earn between $2,300 - $33,000 annually in incentives, contingent on performance.
In addition to a competitive compensation package, we offer a range of benefits, including paid holidays, paid time off, medical, dental, vision, wellness programs, and more.
If you're looking for a challenging and rewarding role where you can make a real difference, apply now
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