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Customer Service Team Lead

2 months ago

Chicago, Illinois, United States Addison Group Full time
Customer Advocate Supervisor Job Description

At Addison Group, we are seeking a highly skilled Customer Advocate Supervisor to lead our customer service team. As a key member of our team, you will be responsible for ensuring efficient processing of customer orders and inquiries, while providing guidance and coaching to our customer advocates.

Key Responsibilities:

  • Supervise and support a team of 3-4 customer service professionals to ensure timely and effective responses to customer inquiries.
  • Oversee the distribution and processing of customer orders and communications to ensure seamless customer experiences.
  • Act as a liaison between internal departments to streamline processes and solve problems, promoting a collaborative and positive team environment.
  • Assist in testing software systems impacting customer service operations to ensure seamless integration.
  • Participate in special projects as assigned to drive continuous improvement and growth.

Qualifications:

  • 1-2 years of supervisory experience in a customer-facing role.
  • 4-7 years of customer service experience, with a strong focus on problem-solving and multi-tasking.
  • Knowledge of EDI processes and proficiency in Microsoft Office and Windows Applications.
  • Ability to motivate and influence team members, with a focus on continuous improvement and growth.

What We Offer:

  • A hybrid schedule with 3 days onsite for training, followed by 2 days onsite (Tuesday and Wednesday).
  • Flexible hours (7 AM - 4 PM or 8 AM - 5 PM) to accommodate your needs.
  • Onsite gated parking and a business casual dress code (jeans acceptable).
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401k with company match, PTO, and tuition assistance.

Join Our Team:

We are committed to creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.