IT Technical Support Specialist

2 weeks ago


Danielson, Connecticut, United States Integrity Systems & Solutions, LLC Full time
Job Overview

We are seeking a highly skilled IT Field Support Technician to join our team at Integrity Systems & Solutions, LLC. As an IT Field Support Technician, you will be responsible for providing exceptional technical support to our clients across New England. You will work closely with our clients to troubleshoot and resolve technical issues, ensure seamless system operations, and provide proactive maintenance services.

The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work independently. You must be able to travel frequently, as this role requires daily client onsite visits throughout the region.

This is a full-time position that offers competitive compensation and benefits. We offer a base salary of $65,000 per year, plus mileage reimbursement at federal rates. You will also receive 120 hours of PTO, 10 paid holidays, and your birthday off. Our comprehensive benefits package includes medical benefits, dental benefits, and a Simple IRA with company matching.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person visits.
  • Troubleshoot and resolve technical issues related to computer hardware, software, and networking systems.
  • Perform proactive maintenance services, including regular system checks and upgrades.
  • Collaborate with internal teams to ensure seamless system operations and resolve technical issues efficiently.

Requirements:
  • High school diploma required; higher level degree desired.
  • 3 years of IT experience needed; 5 years preferred.
  • MSP experience: 1 year needed; 2 years preferred.
  • Use of PSA/Ticketing system.

Preferred Knowledge and Skills:
  • Certifications: A+ or Network+ preferred.
  • Experience with Microsoft Server and PC products.
  • Knowledge and experience with networking principles.


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