Technical Services Representative

2 weeks ago


Danielson, Connecticut, United States Integrity Systems & Solutions, LLC Full time
About the Role

We are looking for a skilled IT Field Support Technician to join our team at Integrity Systems & Solutions, LLC. As an IT Field Support Technician, you will play a critical role in delivering high-quality technical services to our clients, ensuring their satisfaction and loyalty.

Your primary responsibilities will include delivering reactive and scheduled client requests, as well as proactive client visits, while continually improving processes and standards to maintain a consistent client experience. You will also be expected to develop relationships with clients and internal staff, follow established processes, and identify opportunities for improvement.

To succeed in this role, you will need to possess strong technical skills, particularly in network administration, computer hardware, and software troubleshooting. Experience with Microsoft Server and PC products is highly valued, as is the ability to communicate effectively with clients and internal stakeholders.

This position offers a competitive salary of $58,000 - $68,000 per year, depending on experience, along with benefits including medical, dental, and vision insurance, 120 hours of PTO, and a simple IRA with company matching. Mileage reimbursement at federal rates and company-provided shirts and laundering are also included.

If you are a detail-oriented and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this challenging and rewarding opportunity.

Responsibilities:
  • Deliver high-quality technical services to clients, ensuring their satisfaction and loyalty
  • Continually improve processes and standards to maintain a consistent client experience
  • Develop relationships with clients and internal staff
  • Follow established processes and identify opportunities for improvement


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