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IT Service Delivery Expert

2 months ago

Mansfield, Ohio, United States Tata Consultancy Services Full time

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.

**Key Responsibilities**

  • Perform preventive maintenance checks on handheld devices, including scanners and other equipment.
  • Configure and support radio systems, ensuring seamless communication.
  • Coordinate the shipping and receiving of assets requiring repair from original equipment manufacturers (OEMs).
  • Install, reset, and add production devices to network systems, including handheld devices.
  • Configure and support thin clients, as well as apps on iPads.
  • Coordinate printer services and serve as a single point of contact for handling printer-related issues.
  • Provide technical support for L1 printer issues, requiring knowledge of AS400 systems.
  • Verify functionality and test devices through touch support and smart hands support.
  • Monitor PRTG tool for plant network devices, ensuring optimal performance.
  • Coordinate with the Critical Facilities team for power-related work.
  • Collaborate with 3rd party vendors for installation and fixtures of non-IT requests.
  • Escort or coordinate with vendors for network cab work, data center work, and other related tasks.

**Requirements**

  • Strong technical skills and knowledge of IT systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of AS400 systems and printer configuration.
  • Experience with handheld devices, radio systems, and thin clients.