Customer Service Representative

3 weeks ago


Duncan, South Carolina, United States AFL Full time
About the Role:
AFL is seeking a skilled Customer Service Representative to join our team in Duncan, SC. As a key member of our customer service team, you will be responsible for assisting customers and agents with all aspects of the sales process for products supplied by AFL Telecommunications.

Responsibilities:
  • Responds to Request For Quote (RFQ) and market leads, including qualification of market leads, review of RFQ, product identification, review of existing agreements, and obtaining pricing and lead-time.
  • Analyzes quotes to identify additional sales where applicable, solicits and records quote feedback, processes customer purchase order/change orders, and reviews sales order for accuracy.
  • Manages customers' open orders, including processing customer expedites, periodic review of open order to identify and address issues, and communicating status / issues to customer.

Requirements:
- Bachelor's degree in Business or Communications preferred or equivalent experience
- 1-2 years Manufacturing customer service experience preferred, will consider otherwise qualified candidates that have demonstrated initiative and desire to grow
- Intermediate user of MS Office required
- Experience with Oracle and/or customer relationship management software, preferred

Salary: Estimated $45,000 - $65,000 per year based on location and experience.

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