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Customer Service Representative

1 month ago


Sens, Bourgogne-Franche-Comté, United States LAMPS PLUS Full time
Job Summary:

As a Sales Associate II at Lamps Plus, you will play a vital role in providing exceptional customer service and supporting the sales process. Under the supervision of the Store Manager, Assistant Manager, or Support Supervisor, you will learn to perform various tasks associated with the physical operation of the store. This transitional position is not a long-term assignment, and individuals hired into this role will be expected to transition to a fully commission Sales Associate I role after a reasonable training period.

Key Responsibilities:
  • Receive and process incoming merchandise deliveries, ensuring accurate counts and reporting discrepancies to the Store Manager or Support Supervisor.
  • Arrange merchandise on shelves according to style, size, and type, maintaining a visually appealing store environment.
  • Assist with tracking inventory, tagging, or labeling of shelving, and perform clerical duties such as filing, bank deposits, data entry, reports, and audits.
  • Prepare product for display, including assembling, inserting bulbs, wiring, and pricing merchandise for the sales floor.
  • Perform other auxiliary duties relative to maintenance of the stockroom, sales floor, and displays, including cleaning, dusting merchandise, and keeping showroom aisles clear.
  • Utilize the register or Kiosk to ring out sales or check on product availability, handling all merchandise and currency in accordance with Corporate Security policies.
  • Demonstrate exceptional customer service and focus, assisting with Customer Stock Checks and pulling product for customers.
  • Learns and retains product knowledge, design, and sales techniques through ongoing education by means of training videos, literature, and seminars.
Requirements:
  • Motivated, energetic individual who enjoys working with people and providing superior customer service.
  • Valid driver's license and an automobile to drive to homes for in-home demonstrations/consultations.
  • Ability to multi-task, climb ladders, and lift up to 25 lbs.
  • Availability to work evenings and weekends.
  • Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
Lamps Plus is an Equal Employment Opportunity Employer.