Customer Service Representative

1 month ago


Sens, Bourgogne-Franche-Comté, United States J & J Ventures Inc Full time
Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at J & J Ventures Inc. As a key member of our PBX department, you will be responsible for providing exceptional customer service, dispatching Slot Technicians, and maintaining our Dispatch computer program application.

Key Responsibilities:

  • Provide professional and courteous radio and telephone correspondence for the company and its clients.
  • Maintain accurate route status in our designated tracking system.
  • Answer all phone calls in a timely and professional manner.
  • Promote teamwork and collaboration within the PBX department and all other departments.
  • Refer unresolved challenges/issues to immediate Supervisor.
  • Complete all tasks assigned by the PBX Supervisor and/or PBX Manager.
  • Ensure compliance with all applicable gaming laws, company internal controls, policies, and procedures.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members.
  • Perform other duties as assigned.

Requirements:

  • Previous experience in a high-volume call center is preferred.
  • Pleasant personality, team-oriented, and enjoys working with and assisting people.
  • Familiarity with the area road system is a plus.
  • Proven experience providing high-level guest service.
  • Ability to read, analyze, and interpret documents.
  • Strong computer skills.
  • At least 18 years of age.
  • High school diploma or equivalent is preferred.
  • Ability to apply common sense reasoning to various situations.
  • Ability to functionally communicate occupational-based English, both written and verbal.
  • Obtain and maintain all work cards as required by the company.
  • Verify right to work in the United States.

Physical Requirements:

  • Occasionally push/pull up to 15 lbs.
  • Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
  • Occasionally squat, kneel, sit, reach, bend, twist.
  • Frequently sit and work at a desk or computer.
  • Occasionally standing or walking.
  • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment:

  • Indoor environment.


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