Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at J & J Ventures Inc. As a key member of our PBX department, you will be responsible for providing exceptional customer service, dispatching Slot Technicians, and maintaining our Dispatch computer program application.
Key Responsibilities:
- Provide professional and courteous radio and telephone correspondence for the company and its clients.
- Maintain accurate route status in our designated tracking system.
- Answer all phone calls in a timely and professional manner.
- Promote teamwork and collaboration within the PBX department and all other departments.
- Refer unresolved challenges/issues to immediate Supervisor.
- Complete all tasks assigned by the PBX Supervisor and/or PBX Manager.
- Ensure compliance with all applicable gaming laws, company internal controls, policies, and procedures.
- Provide outstanding guest service in a timely manner to both guests and fellow team members.
- Perform other duties as assigned.
Requirements:
- Previous experience in a high-volume call center is preferred.
- Pleasant personality, team-oriented, and enjoys working with and assisting people.
- Familiarity with the area road system is a plus.
- Proven experience providing high-level guest service.
- Ability to read, analyze, and interpret documents.
- Strong computer skills.
- At least 18 years of age.
- High school diploma or equivalent is preferred.
- Ability to apply common sense reasoning to various situations.
- Ability to functionally communicate occupational-based English, both written and verbal.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
Physical Requirements:
- Occasionally push/pull up to 15 lbs.
- Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
- Occasionally squat, kneel, sit, reach, bend, twist.
- Frequently sit and work at a desk or computer.
- Occasionally standing or walking.
- Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.
Work Environment:
- Indoor environment.
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