Technology Support Specialist

4 weeks ago


Tinley Park, Illinois, United States Community Consolidated School District #146 Full time
Job Summary

Community Consolidated School District #146 is seeking a skilled Technology Support Specialist to provide level one technology support in the teaching and learning environment at the school level. The ideal candidate will have a strong understanding of computer, networking, and peripheral devices, as well as excellent communication and problem-solving skills.

Key Responsibilities

Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
Assist level 2 and level 3 technology support staff in the installation, maintenance, training, and use of District standard equipment and software.
Maintain inventory of technology equipment assigned to designated buildings.
Provide support for all District testing and provide training to end users as related to technology.
Provide, maintain, and troubleshoot network connectivity.
Maintain ongoing organization and cleanliness in assigned computer areas.

Requirements

Associates degree or experience in a related field preferred.
Experience with technology equipment, software, and web applications preferably in an educational setting.
Experience working with end-users and/or customers.
General understanding of web-based applications, software applications, and mobile device management systems.
CompTIA A+ or comparable experience.

Work Environment

The work environment is inside with a moderate noise level. The employee frequently works with a video display terminal for prolonged periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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