Service Operations Manager

7 days ago


Norwood, Massachusetts, United States Clay Subaru Full time
About the Role

Clay Subaru is seeking a highly organized and detail-oriented individual to fill the position of Service Operations Manager. This role plays a critical part in ensuring smooth service operations by efficiently managing repair orders, coordinating with technicians, and maintaining communication between the service advisors and team.

Key Responsibilities
  • Repair Order Coordination: Assign repair orders to technicians based on workload, skills, and availability to maximize efficiency.
  • Workflow Management: Monitor the progress of repair orders to ensure timely completion and adjust schedules as needed to meet customer expectations.
  • Liaison Services: Act as a communication link between service advisors, technicians, and parts departments to facilitate seamless operations.
  • Productivity Optimization: Balance workloads to maximize technician productivity and minimize downtime, ultimately contributing to increased customer satisfaction.
  • Record Maintenance: Update service logs, work schedules, and status reports in the dealership's management system to ensure accurate records.
  • Customer Communication Support: Provide updates on repair progress and any unforeseen delays to service advisors for effective customer communication.
  • Problem-Solving: Quickly address and resolve scheduling conflicts or technical bottlenecks to maintain a smooth workflow.
Requirements and Qualifications
  • Experience: Previous experience as a dispatcher, in a service department, or related role in the automotive industry is preferred.
  • Skills: Strong organizational and time management abilities, effective communication and interpersonal skills, ability to multitask and work under pressure, and knowledge of automotive repair processes and terminology are essential.
  • Technology: Proficiency with dealership management software (e.g., Automate, CDK, Reynolds, or similar) is required.
  • Work Ethic: A team player with a positive attitude and commitment to customer satisfaction is necessary for success in this role.
Estimated Salary: $55,000 - $65,000 per year

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