Reception and Hospitality Associate

1 week ago


Tempe, Arizona, United States Dave & Buster Full time
Job Overview:

At Dave & Buster's, every day brings new opportunities and experiences. You will engage with a diverse range of guests in a vibrant environment, making each interaction memorable. Our flexible scheduling is designed to accommodate your educational commitments or other employment. Plus, you will work alongside a fantastic team.

We provide a comprehensive benefits package for many roles, including health insurance, dental and vision coverage, a 401K plan, complimentary games, and more.

POSITION SUMMARY: As a Guest Experience Coordinator, you will play a crucial role in ensuring that our guests have a warm and inviting first impression of Dave & Buster's. This position requires excellent communication skills to assist guests with their retail, gaming, and dining experiences.

KEY RESPONSIBILITIES:
  • Deliver an exceptional guest experience by providing the best combination of food, beverages, and entertainment in a fun-filled atmosphere.
  • Act as the face of the establishment, welcoming guests with enthusiasm and positivity while managing game rentals, merchandise sales, and phone inquiries.
  • Keep your supervisor informed of any significant issues and take immediate corrective actions when necessary.
  • Bid farewell to departing guests, ensuring their satisfaction and encouraging their return.
  • Prepare for your shift by ensuring the front desk area is stocked with necessary supplies, including menus and gift cards.
  • Maintain cleanliness and organization at the front desk and host station.
  • Conduct inventory checks of merchandise during and after your shift, if applicable.
  • Foster a positive working relationship with fellow team members to promote a collaborative and productive work environment.
  • Assist guests efficiently while managing wait times and providing timely information to guests and team members.
  • Handle transactions accurately and ensure the reconciliation of any cash received.
  • Provide support to other team members as needed based on business demands.
  • Ensure compliance with dress code standards, maintaining a neat and professional appearance at all times.
  • Demonstrate effective communication skills in English, articulating greetings, requests, and farewells clearly.
  • Respond calmly to guest concerns and escalate issues to management as necessary.
  • Must be at least 16 years of age.
Qualifications:

The physical demands of this role require the ability to:
  • Work flexible hours, including evenings and weekends.
  • Thrive in a fast-paced, noisy environment.
  • Lift and carry items weighing up to 30 pounds.
  • Stand and move around the facility for extended periods.
  • Reach, bend, and stoop as needed.
These responsibilities are intended to provide a general overview of the role and are not exhaustive.

As an equal opportunity employer, Dave & Buster's is committed to a policy of nondiscrimination in all employment practices and complies with all applicable laws.

Compensation:
  • Hourly pay starts at $14.75.
Salary Range:
14.35

14.75

We are proud to participate in E-Verify where required.

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