Communication Operations Director

5 days ago


Baltimore, Maryland, United States The Johns Hopkins University Full time
Job Summary

We are seeking an experienced Director, Communication Operations to lead our team and drive excellence in emergency communications. This critical role will be responsible for overseeing the performance of multiple communications and dispatch centers, ensuring seamless service delivery to the Johns Hopkins community.

About Us

The Johns Hopkins University is a world-renowned institution dedicated to advancing knowledge and protecting society. Our Public Safety Department is committed to providing top-notch services to ensure a safe and secure environment for our students, faculty, and staff.

Key Responsibilities
  • Serve as the primary point of accountability for the department's performance, driving excellence and continuous improvement.
  • Collaborate with JHPS and JHPD leadership to set and achieve vision, mission, and objectives for the Department.
  • Provide strategic direction and subject matter expertise in 9-1-1 and public safety communication operations.
  • Lead the development and implementation of policies, procedures, and best practices to enhance operational readiness and efficiency.
  • Direct and indirect supervision of all communications center personnel, fostering a culture of teamwork and motivation.
  • Participate in the selection process for new employees, ensuring alignment with JHU's talent acquisition goals.
  • Manage operational budgets, making informed decisions to optimize resource allocation.
Requirements
  • Bachelor's Degree in a relevant field or equivalent experience.
  • Ten years of progressively responsible related experience in communications operations, including call center, 911, and emergency communications systems within a public safety or similar work environment.
  • At least two years of supervisory experience.
  • Addition education may substitute for required experience, and additional related experience may substitute for required education.
Preferred Qualifications
  • Masters Degree in a relevant field or equivalent experience.
  • Emergency Number Professional (ENP) certification through the National Emergency Number Association (NENA).
What We Offer
  • A competitive salary range of $99,800 - $175,000 Annually (Commensurate with experience).
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A hybrid work arrangement, allowing for flexibility and work-life balance.
  • Opportunities for professional growth and development within a leading academic institution.


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