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Customer Service Representative

2 months ago

Beverly, Massachusetts, United States Gold's Gym Full time
About Gold's Gym

We're a global fitness powerhouse with a presence on six continents and over 600 locations. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

Job Summary

We're seeking a passionate and driven Customer Service Representative to join our team. As a key member of our overnight shift, you'll be responsible for providing a best-in-class, member-centric experience that strengthens member relationships and builds member retention.

Key Responsibilities
  • Partner with Sales and Fitness Managers to deliver exceptional customer service and ensure members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes.
  • Maintain name relationships with members and serve as a resource for their questions or concerns, connecting them with the right club resources as needed.
  • Assist with housekeeping duties as required.
Requirements
  • High school diploma or equivalent.
  • Ability to follow oral and written directions.
  • Willingness to perform routine, repetitive tasks on a continuous basis.
  • Ability to work accurately at a fast pace.
  • Organization and attention to detail.
  • Ability to work around cleaning products.
What We Offer
  • A competitive hourly rate of $17.00.
  • A dynamic and fast-paced work environment.
  • Opportunities for growth and development within the company.
  • A fun and supportive team culture.
Why Work at Gold's Gym?

We're more than just a gym - we're a family. We're committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. We celebrate our diversity and are proud of our reputation as a leader in the fitness industry.