Customer Service Representative

4 weeks ago

Katy, Texas, United States Houston Fitness Partners Full time
{"title": "Member Services Representative/Backup Fitness Instructor", "description": "

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative/Backup Fitness Instructor. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and "Judgement Free" experience at our fitness center.

Key Responsibilities:

  • Provide high-energy greetings and farewells to members and guests
  • Assist members and guests with questions and concerns, including check-in, sign-up, and contact/billing information updates
  • Answer phones in a friendly manner and assist callers with their inquiries
  • Resolve member concerns and escalate to a manager as needed
  • Perform prospective member calls and tours, assessing their membership needs
  • Execute retail transactions with accuracy and drive sales goals
  • Regularly clean and sanitize exercise equipment and Black Card spa amenities
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free

Back-Up Duties:

  • Conduct the Planet Fitness group fitness program and design simple workout programs as requested
  • Provide coverage for other Fitness Instructors in the area
  • Gain new and current members to join fitness classes
  • Enforce a safe workout environment for members at all times

Requirements:

  • 6-12 months of experience in a customer service environment preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Must be punctual and dependable
  • Willing to become CPR/AED Certified prior to gaining employment and maintain certification while employed
  • Must hold a current Nationally Certified Training Certificate and maintain certification while employed
  • Basic computer proficiency

Physical Demands:

  • Continual standing and walking throughout the club to accomplish tasks during shift
  • Frequent talking in person or on the phone to exchange information during shift
  • Must be able to lift up to 50 pounds
  • Will encounter toxic chemicals during shift
  • Frequent cleaning and sanitizing of equipment and facilities
  • Some bending, twisting, and reaching are required to accomplish tasks

Benefits:

  • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week)
  • 401(k) plan eligible after 12 months of employment
  • Free PF Black Card gym membership
  • Opportunities for growth

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"}

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