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Assistant Manager

2 months ago

Newnan, Georgia, United States Nothing Bundt Cakes Full time
Job Description

**Job Title:** Assistant Manager

**Job Summary:** We are seeking a highly motivated and experienced Assistant Manager to join our team at Nothing Bundt Cakes. As an Assistant Manager, you will play a key role in ensuring the highest-quality cakes, a warm and welcoming environment, and superior guest experience.

Key Responsibilities:
  • Prioritize the Guest Experience: Model superior guest engagement and foster a positive work environment.
  • Lead Bakery Operations: Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
  • Develop and Coach Team Members: Support the Bakery Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Ensure Quality and Safety Standards: Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Manage Operational and Administrative Responsibilities: Assist the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Co-Manage Special Orders: Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Contribute to Marketing Strategy: Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
  • Maintain Knowledge of Bakery Roles: Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies:
  • Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience.
  • Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts and energizes others.
Requirements:
  • Guest Focus: Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Leadership Skills: Has the ability to delegate tasks, communicate clear expectations, direct others' work, and manage performance.
  • Organizational Skills: Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills.
  • Problem-Solving Skills: Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Learning Agility: Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications, and Work Experience Requirements:
  • Education: High school diploma or GED; post-secondary education is a plus.
  • Work Experience: 1-3 years of guest-facing experience in a retail, restaurant, or food service environment, preferably in a lead role with progressive managerial responsibilities.
  • Skills: Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Technical Skills: Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.