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Restaurant Operations Manager

2 months ago

Newnan, Georgia, United States Arc Burger | Georgia Full time
Job Title: Assistant General Manager

At Arc Burger | Georgia, we are seeking an experienced and skilled Assistant General Manager to join our team. As a key member of our management team, you will play a vital role in directing the daily operations of our restaurant, ensuring compliance with company standards, and driving customer satisfaction.

Key Responsibilities:
  • Assist the General Manager in building high-performing employees by selecting, training, and coaching top talent.
  • Execute the Performance Management process to ensure employees are set up for success and held accountable.
  • Partner with the General Manager and Human Resources to resolve employee relations activities and maintain compliance with federal, state, and local requirements.
  • Monitor and demonstrate all job duties of each position for any shift, including customer service, food preparation, cleaning, and stocking.
  • Ensure proper supervision of the restaurant through ongoing examination of station and customer activities.
  • Drive customer-focused culture by serving as a role model in resolving customer issues and partnering with the General Manager to train employees to meet or exceed customer service standards.
  • Coach, drive excellence, and recognize and assist the General Manager in holding all shifts accountable around core operational procedures using company systems.
  • Assist the General Manager in creating schedules and completing inventory orders.
  • Ensure that food safety standards are met through direct observation while running shifts or when present in the restaurant.
  • Partner with the General Manager to ensure that restaurant-level plan and marketing initiatives are in place and being implemented.
  • Partner with the General Manager to analyze sales, labor, inventory, and controllables on a continual basis and take specific corrective action to meet or achieve margin and sales growth targets.
Requirements:
  • High school diploma / General Educational Development (GED) required, associate degree or higher preferred.
  • Minimum of one year experience in restaurant operations or equivalent combination of education and experience.
  • Proficient working knowledge of Microsoft Office applications.
  • Must be able to work a flexible schedule including days, nights, and weekends.
  • May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates.
Work Environment:

The Assistant General Manager will work in a fast-paced environment with kitchen equipment in tight quarters. The physical demands of the job include constant movement in and around all areas of the restaurant, ability to stand/walk constantly and for extended periods of time, ability to reach overhead, bend, and stoop frequently and repetitively, and ability to work in a warm environment near grills, ovens, and vats.

Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion. Work with various cleaning products.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities