Salon Operations Manager

1 week ago

Inverness, Florida, United States Professional Beauty Brands Incorporated Full time
Job DescriptionJob Description

Position Overview

Job Title: Assistant Salon Manager

Division: Salon Operations

Reports To: General Manager/Salon Manager

Direct reports: Salon Associates

Job Summary

The Assistant Salon Manager is a key member of the salon team, responsible for overseeing all aspects of salon operations and ensuring exceptional guest service. This role requires strong leadership and technical skills, with a focus on driving sales growth and achieving business objectives.

Key Responsibilities

  • Guest Service
    • Coach and develop the team to provide exceptional guest service
    • Collect and verify guest information during every visit
    • Ensure the salon team presents a professional appearance and a positive attitude
    • Handle and resolve guest service issues to maintain guest loyalty
  • Business Growth
    • Utilize business tools to attract and retain guests
    • Coordinate promotional sales displays as directed
    • Develop and maintain local business relationships
  • Team Leadership
    • Recruit, interview, hire, train, and retain staff
    • Create a positive work environment through motivation, recognition, and coaching
    • Work with the Sr. District Leader/District Leader/Salon Manager to set monthly and daily goals and objectives for the team
    • Measure performance and provide coaching
  • Expense Management
    • Work with the Sr. District Leader/District Leader/Salon Manager to effectively control salon payroll
    • Effectively control salon operating costs such as supply and retail inventory, utilities, and maintenance costs
    • Audit the salon to ensure employees charge correctly for services and products
  • Technical Ability
    • Display a sound understanding and perform all available services in a competent, efficient, and professional manner
    • Train and provide guidance to employees on proper techniques for services offered
  • Administrative Tasks
    • Enforce and promote all corporate policies, procedures, and work rules
    • Ensure closing procedures are adhered to and daily bank deposits are made
    • Ensure the assets of the salon are protected and that loss prevention policies are adhered to
    • Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules

Requirements

  • Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations
  • Ability to work a minimum of 35 hours per week on a flexible schedule, including nights and weekends
  • Ability to provide exceptional guest service and consistently perform quality services
  • A team player with strong leadership qualities
  • Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills
  • Communicate effectively with the salon team, peers, supervisors, and guests
  • Ability to read and analyze various salon reports
  • Basic reading, writing, math, and computer skills required

Capabilities

  • Demonstrate ability to run a profitable business
  • Team-building skills
  • Demonstrate a positive attitude
  • Exercise good judgment
  • Lead and drive change
  • Deliver best-in-class guest experience
  • Understand guest needs and trends
  • Demonstrate accountability, dependability, and ethics
  • Occasional travel to mandatory meetings and training sessions, including overnight travel

Physical Requirements and Work Environment

  • Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves
  • Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products
  • Continuously perform hair services and perform other job-related functions throughout each work shift
  • Greet guests at the front of the salon, escort them back to the styling chair, and to and from the shampoo area and escort them back to the front of the salon once the services are completed
  • Retrieve supplies needed to perform services from various areas of the salon
  • Continuous repetitive movement with fingers, hands, wrists, and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest's hair, twisting wrists to blow dry and style hair with various irons
  • Continuous grasping of guest's hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services
  • Continuous reaching, alternating between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves
  • Frequent twisting and bending to shampoo guest's hair, frequent twisting to reach for tools while guest is seated in styling chair and sweep hair off the floor after service
  • Occasional pushing and pulling to move styling chair
  • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray, and guest perfume
  • Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon
  • Visual observation of guest's hair, including close vision, color vision, and the ability to adjust focus
  • Ability to communicate with guests regarding services offered and requested and regarding guest needs and desires with regard to such services

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