Client Experience Lead
2 weeks ago
About the Job:
We are seeking a skilled Client Experience Lead to join our customer service team. As a Client Experience Lead, you will be responsible for delivering exceptional customer experiences and driving high levels of customer satisfaction.
Key Responsibilities:
- Lead and inspire a team dedicated to providing exceptional customer experiences.
- Oversee customer interactions, ensure service standards are consistently met, and implement strategies to improve service quality and efficiency.
- Train team members in proper warranty administration so they are enabled to make decisions to serve customers while maintaining the integrity of the written warranty.
Requirements:
- Significant experience in call center management and associated key performance drivers.
- Bachelor Degree in Business Administration or related field.
- Excellent leadership skills with the ability to get work done through others.
Benefits:
- A competitive benefits package including 401(k) matching.
- Company provided life insurance, short and long-term disability insurance.
- Paid time off at start.
- Paid holidays.
- Tuition reimbursement.
- Employee referral program.
Salary: $95,000 - $120,000 per year, depending on experience.
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