Jewelry Insurance Advisor

2 weeks ago


Neenah, Wisconsin, United States Jewelers Mutual Group Full time
Customer Service Excellence

We are seeking a dedicated and detail-oriented Customer Care Representative to join our team. As a Jewelry Insurance Advisor, you will be responsible for providing exceptional customer service by responding to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.

Why Jewelers Mutual?

We are a financially secure and intellectually curious company driven by our core values of Agility, Accountability, and Relevancy. Our innovative people, unyielding customer commitment, and evolution of products and services make us the most trusted advisor in the industry.

Key Responsibilities
  • Provide in-depth knowledge of Jewelers Mutual and its products to ensure exceptional customer service.
  • Respond to omnichannel requests, providing support to customers, jewelers, and agents.
  • Assist with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
  • Utilize dual screens and multiple programs efficiently.
  • Maintain consistency in adhering to customer service performance metrics.
Requirements

To succeed in this role, you will need:

  • A high school diploma or general education degree (GED) minimum requirement.
  • 3 months to 1 year of customer service experience preferred.
  • Proficiency in Microsoft Office and Outlook.
  • Excellent multitasking and computer skills.
  • Ability to display patience, empathy, and active listening skills.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of $45,000 - $55,000 per year based on location and qualifications.
  • A collaborative and dynamic work environment.
  • Ongoing learning culture and opportunities for professional growth.

$50,000 per year average based on national averages.



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